SmileBack (Customer Feedback by ConnectWise) alternatives in 2026
Looking to replace SmileBack (Customer Feedback by ConnectWise)? Here are the 10 best alternatives we recommend for forms & surveys, ranked by editorial fit. Pricing and feature data current as of November 2026.
Why look beyond SmileBack (Customer Feedback by ConnectWise)?
SmileBack (Customer Feedback by ConnectWise) is csat and nps customer feedback platform for msps, but it may not be the right fit for every team. Common reasons to evaluate alternatives include pricing fit, feature gaps, integration requirements, or a need for a different user experience. The alternatives below cover the spectrum — some are cheaper, some more powerful, some more niche.
- #1
Online form builder for surveys, registrations, orders, and payments
FreemiumFrom $19/mo - #2
Online survey and form platform for feedback and market research
FreemiumFrom $30/mo - #3
AI form builder with automated lead enrichment and follow-up workflows
FreemiumFree - #4
Free online form builder with unlimited forms and submissions
FreemiumFrom $24/mo - #5
Online forms, document generation, and eSignatures for business workflows
PaidFrom $83/mo - #6
Reviews, loyalty, referrals, and AI visibility for ecommerce brands
PaidFrom $89/mo - #7
Collect and display customer reviews and ratings from multiple platforms
PaidFrom $39.99/mo - #8
No-code online form builder for secure data collection and workflows
FreemiumFree - #9
WordPress form builder plugin for leads, payments, and workflows
PaidFrom $59/mo - #10
WordPress form builder plugin with drag-and-drop, payments, and CRM integrations
PaidFrom $199.5/mo