Head-to-head
SmileBack (Customer Feedback by ConnectWise) vs WPForms
Two leading forms & surveys tools, compared on pricing, features, and editorial fit. Updated for 2026.
SmileBack (Customer Feedback by ConnectWise)
CSAT and NPS customer feedback platform for MSPs
Custom pricing
Visit SmileBack (Customer Feedback by ConnectWise)WPForms
WordPress form builder plugin with drag-and-drop, payments, and CRM integrations
From $199.5/mo
Visit WPFormsAt a glance
| SmileBack (Customer Feedback by ConnectWise) | WPForms | |
|---|---|---|
| Tagline | CSAT and NPS customer feedback platform for MSPs | WordPress form builder plugin with drag-and-drop, payments, and CRM integrations |
| Pricing model | Custom | Paid |
| Starts at | Custom | $199.5/mo |
| Founded | — | — |
| AI-native | ||
| Categories | Forms & Surveys, Reviews & Reputation | Marketing Project Management, Forms & Surveys, Websites & CMS |
| Vendor claimed |
Quick take
Pick SmileBack (Customer Feedback by ConnectWise) if you need csat and nps customer feedback platform for msps. Pick WPForms if you need wordpress form builder plugin with drag-and-drop, payments, and crm integrations.
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Frequently asked
- Is SmileBack (Customer Feedback by ConnectWise) better than WPForms?
- It depends on your use case. SmileBack (Customer Feedback by ConnectWise) is csat and nps customer feedback platform for msps, while WPForms is wordpress form builder plugin with drag-and-drop, payments, and crm integrations. See the comparison above for which fits your team.
- What's the price difference between SmileBack (Customer Feedback by ConnectWise) and WPForms?
- SmileBack (Customer Feedback by ConnectWise) uses custom pricing. WPForms starts at $199.5/mo.
- Can I migrate from SmileBack (Customer Feedback by ConnectWise) to WPForms?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.