Head-to-head
ProvenExpert vs SmileBack (Customer Feedback by ConnectWise)
Two leading forms & surveys / reviews & reputation tools, compared on pricing, features, and editorial fit. Updated for 2026.
ProvenExpert
Collect and display customer reviews and ratings from multiple platforms
From $39.99/mo
Visit ProvenExpertSmileBack (Customer Feedback by ConnectWise)
CSAT and NPS customer feedback platform for MSPs
Custom pricing
Visit SmileBack (Customer Feedback by ConnectWise)At a glance
| ProvenExpert | SmileBack (Customer Feedback by ConnectWise) | |
|---|---|---|
| Tagline | Collect and display customer reviews and ratings from multiple platforms | CSAT and NPS customer feedback platform for MSPs |
| Pricing model | Paid | Custom |
| Starts at | $39.99/mo | Custom |
| Founded | — | — |
| AI-native | ||
| Categories | Forms & Surveys, Reviews & Reputation | Forms & Surveys, Reviews & Reputation |
| Vendor claimed |
Quick take
Pick ProvenExpert if you need collect and display customer reviews and ratings from multiple platforms. Pick SmileBack (Customer Feedback by ConnectWise) if you need csat and nps customer feedback platform for msps.
Browse more
ProvenExpert alternatives →
Browse more
SmileBack (Customer Feedback by ConnectWise) alternatives →
Frequently asked
- Is ProvenExpert better than SmileBack (Customer Feedback by ConnectWise)?
- It depends on your use case. ProvenExpert is collect and display customer reviews and ratings from multiple platforms, while SmileBack (Customer Feedback by ConnectWise) is csat and nps customer feedback platform for msps. See the comparison above for which fits your team.
- What's the price difference between ProvenExpert and SmileBack (Customer Feedback by ConnectWise)?
- ProvenExpert starts at $39.99/mo. SmileBack (Customer Feedback by ConnectWise) uses custom pricing.
- Can I migrate from ProvenExpert to SmileBack (Customer Feedback by ConnectWise)?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.