Head-to-head
SmileBack (Customer Feedback by ConnectWise) vs SurveyMonkey
Two leading forms & surveys tools, compared on pricing, features, and editorial fit. Updated for 2026.
SmileBack (Customer Feedback by ConnectWise)
CSAT and NPS customer feedback platform for MSPs
Custom pricing
Visit SmileBack (Customer Feedback by ConnectWise)SurveyMonkey
Online survey and form platform for feedback and market research
From $30/mo
Visit SurveyMonkeyAt a glance
| SmileBack (Customer Feedback by ConnectWise) | SurveyMonkey | |
|---|---|---|
| Tagline | CSAT and NPS customer feedback platform for MSPs | Online survey and form platform for feedback and market research |
| Pricing model | Custom | Freemium |
| Starts at | Custom | $30/mo |
| Founded | — | — |
| AI-native | ||
| Categories | Forms & Surveys, Reviews & Reputation | Forms & Surveys, Customer Data Platforms |
| Vendor claimed |
Quick take
Pick SmileBack (Customer Feedback by ConnectWise) if you need csat and nps customer feedback platform for msps. Pick SurveyMonkey if you need online survey and form platform for feedback and market research.
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Frequently asked
- Is SmileBack (Customer Feedback by ConnectWise) better than SurveyMonkey?
- It depends on your use case. SmileBack (Customer Feedback by ConnectWise) is csat and nps customer feedback platform for msps, while SurveyMonkey is online survey and form platform for feedback and market research. See the comparison above for which fits your team.
- What's the price difference between SmileBack (Customer Feedback by ConnectWise) and SurveyMonkey?
- SmileBack (Customer Feedback by ConnectWise) uses custom pricing. SurveyMonkey starts at $30/mo.
- Can I migrate from SmileBack (Customer Feedback by ConnectWise) to SurveyMonkey?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.