SmileBack (Customer Feedback by ConnectWise)
CSAT and NPS customer feedback platform for MSPs
Pricing model
Custom
Starts at
Custom
About SmileBack (Customer Feedback by ConnectWise)
Customer Feedback (formerly SmileBack) is a customer satisfaction system for managed service providers that collects CSAT and NPS surveys after tickets close and reports on client sentiment. It is built for IT service businesses and integrates with PSA and reporting tools.
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