Head-to-head
SmileBack (Customer Feedback by ConnectWise) vs Tally
Two leading forms & surveys tools, compared on pricing, features, and editorial fit. Updated for 2026.
SmileBack (Customer Feedback by ConnectWise)
CSAT and NPS customer feedback platform for MSPs
Custom pricing
Visit SmileBack (Customer Feedback by ConnectWise)At a glance
| SmileBack (Customer Feedback by ConnectWise) | Tally | |
|---|---|---|
| Tagline | CSAT and NPS customer feedback platform for MSPs | Free online form builder with unlimited forms and submissions |
| Pricing model | Custom | Freemium |
| Starts at | Custom | $24/mo |
| Founded | — | — |
| AI-native | ||
| Categories | Forms & Surveys, Reviews & Reputation | Lead Gen & ABM, Forms & Surveys |
| Vendor claimed |
Quick take
Pick SmileBack (Customer Feedback by ConnectWise) if you need csat and nps customer feedback platform for msps. Pick Tally if you need free online form builder with unlimited forms and submissions.
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Frequently asked
- Is SmileBack (Customer Feedback by ConnectWise) better than Tally?
- It depends on your use case. SmileBack (Customer Feedback by ConnectWise) is csat and nps customer feedback platform for msps, while Tally is free online form builder with unlimited forms and submissions. See the comparison above for which fits your team.
- What's the price difference between SmileBack (Customer Feedback by ConnectWise) and Tally?
- SmileBack (Customer Feedback by ConnectWise) uses custom pricing. Tally starts at $24/mo.
- Can I migrate from SmileBack (Customer Feedback by ConnectWise) to Tally?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.