Head-to-head
Formstack vs SmileBack (Customer Feedback by ConnectWise)
Two leading forms & surveys tools, compared on pricing, features, and editorial fit. Updated for 2026.
Formstack
Online forms, document generation, and eSignatures for business workflows
From $83/mo
Visit FormstackSmileBack (Customer Feedback by ConnectWise)
CSAT and NPS customer feedback platform for MSPs
Custom pricing
Visit SmileBack (Customer Feedback by ConnectWise)At a glance
| Formstack | SmileBack (Customer Feedback by ConnectWise) | |
|---|---|---|
| Tagline | Online forms, document generation, and eSignatures for business workflows | CSAT and NPS customer feedback platform for MSPs |
| Pricing model | Paid | Custom |
| Starts at | $83/mo | Custom |
| Founded | — | — |
| AI-native | ||
| Categories | Forms & Surveys, Digital Asset Management, Sales Engagement | Forms & Surveys, Reviews & Reputation |
| Vendor claimed |
Quick take
Pick Formstack if you need online forms, document generation, and esignatures for business workflows. Pick SmileBack (Customer Feedback by ConnectWise) if you need csat and nps customer feedback platform for msps.
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Frequently asked
- Is Formstack better than SmileBack (Customer Feedback by ConnectWise)?
- It depends on your use case. Formstack is online forms, document generation, and esignatures for business workflows, while SmileBack (Customer Feedback by ConnectWise) is csat and nps customer feedback platform for msps. See the comparison above for which fits your team.
- What's the price difference between Formstack and SmileBack (Customer Feedback by ConnectWise)?
- Formstack starts at $83/mo. SmileBack (Customer Feedback by ConnectWise) uses custom pricing.
- Can I migrate from Formstack to SmileBack (Customer Feedback by ConnectWise)?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.