Head-to-head
Retently vs Salesforce Digital Customer Engagement Platform
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
Salesforce Digital Customer Engagement Platform
Live chat, messaging, and omnichannel routing for customer service teams
From $60/mo
Visit Salesforce Digital Customer Engagement PlatformAt a glance
| Retently | Salesforce Digital Customer Engagement Platform | |
|---|---|---|
| Tagline | NPS, CSAT and CES survey software with AI feedback analysis | Live chat, messaging, and omnichannel routing for customer service teams |
| Pricing model | Paid | Paid |
| Starts at | $99/mo | $60/mo |
| Founded | — | — |
| AI-native | ||
| Categories | Forms & Surveys, Analytics, Customer Support | SMS & Push, CRM, Customer Support |
| Vendor claimed |
Quick take
Pick Retently if you need nps, csat and ces survey software with ai feedback analysis. Pick Salesforce Digital Customer Engagement Platform if you need live chat, messaging, and omnichannel routing for customer service teams.
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Frequently asked
- Is Retently better than Salesforce Digital Customer Engagement Platform?
- It depends on your use case. Retently is nps, csat and ces survey software with ai feedback analysis, while Salesforce Digital Customer Engagement Platform is live chat, messaging, and omnichannel routing for customer service teams. See the comparison above for which fits your team.
- What's the price difference between Retently and Salesforce Digital Customer Engagement Platform?
- Retently starts at $99/mo. Salesforce Digital Customer Engagement Platform starts at $60/mo.
- Can I migrate from Retently to Salesforce Digital Customer Engagement Platform?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.