Salesforce Digital Customer Engagement Platform alternatives in 2026
Looking to replace Salesforce Digital Customer Engagement Platform? Here are the 10 best alternatives we recommend for sms & push, ranked by editorial fit. Pricing and feature data current as of November 2026.
Why look beyond Salesforce Digital Customer Engagement Platform?
Salesforce Digital Customer Engagement Platform is live chat, messaging, and omnichannel routing for customer service teams, but it may not be the right fit for every team. Common reasons to evaluate alternatives include pricing fit, feature gaps, integration requirements, or a need for a different user experience. The alternatives below cover the spectrum — some are cheaper, some more powerful, some more niche.
- #1
AI-powered CRM for sales, marketing, and customer operations
FreemiumFrom Free - #2
The all-in-one marketing platform.
FreemiumFrom Free - #4
Free live chat, ticketing, and CRM in one shared inbox
FreeFrom Free - #5
Screen and video messaging for work communication
FreemiumFrom Free - #6
APIs for SMS, RCS, voice, email, and conversational AI
FreemiumFrom Free - #7
Sales CRM for small teams.
PaidFrom $14/mo - #8
AI-powered multichannel customer support and messaging platform
PaidFrom $45/mo - #10
CRM de vendas integrado ao RD Marketing
PaidFrom $16/mo