Head-to-head
HubSpot Service Hub vs Retently
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
HubSpot Service Hub
AI-powered customer service and retention software on a unified CRM
From $10/mo
Visit HubSpot Service HubAt a glance
| HubSpot Service Hub | Retently | |
|---|---|---|
| Tagline | AI-powered customer service and retention software on a unified CRM | NPS, CSAT and CES survey software with AI feedback analysis |
| Pricing model | Paid | Paid |
| Starts at | $10/mo | $99/mo |
| Founded | — | — |
| AI-native | ||
| Categories | CRM, Customer Support | Forms & Surveys, Analytics, Customer Support |
| Vendor claimed |
Quick take
Pick HubSpot Service Hub if you need ai-powered customer service and retention software on a unified crm. Pick Retently if you need nps, csat and ces survey software with ai feedback analysis.
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Frequently asked
- Is HubSpot Service Hub better than Retently?
- It depends on your use case. HubSpot Service Hub is ai-powered customer service and retention software on a unified crm, while Retently is nps, csat and ces survey software with ai feedback analysis. See the comparison above for which fits your team.
- What's the price difference between HubSpot Service Hub and Retently?
- HubSpot Service Hub starts at $10/mo. Retently starts at $99/mo.
- Can I migrate from HubSpot Service Hub to Retently?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.