Head-to-head
tawk.to vs Wati
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
At a glance
| tawk.to | Wati | |
|---|---|---|
| Tagline | Free live chat, ticketing, and CRM in one shared inbox | AI platform for WhatsApp Business, Instagram, and TikTok messaging |
| Pricing model | Free | Paid |
| Starts at | Free | Not listed |
| Founded | — | — |
| AI-native | ||
| Categories | CRM, Customer Data Platforms, Customer Support | Social Media, SMS & Push, Customer Support |
| Vendor claimed |
Quick take
Pick tawk.to if you need free live chat, ticketing, and crm in one shared inbox. Pick Wati if you need ai platform for whatsapp business, instagram, and tiktok messaging.
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tawk.to alternatives →
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Frequently asked
- Is tawk.to better than Wati?
- It depends on your use case. tawk.to is free live chat, ticketing, and crm in one shared inbox, while Wati is ai platform for whatsapp business, instagram, and tiktok messaging. See the comparison above for which fits your team.
- What's the price difference between tawk.to and Wati?
- tawk.to is free. Wati doesn't publish its pricing.
- Can I migrate from tawk.to to Wati?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.