Head-to-head
tawk.to vs Umni
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
At a glance
| tawk.to | Umni | |
|---|---|---|
| Tagline | Free live chat, ticketing, and CRM in one shared inbox | No-code AI chatbot builder for website customer communication |
| Pricing model | Free | Freemium |
| Starts at | Free | Not listed |
| Founded | — | — |
| AI-native | ||
| Categories | CRM, Customer Data Platforms, Customer Support | Lead Gen & ABM, Forms & Surveys, Customer Support |
| Vendor claimed |
Quick take
Pick tawk.to if you need free live chat, ticketing, and crm in one shared inbox. Pick Umni if you need no-code ai chatbot builder for website customer communication.
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Frequently asked
- Is tawk.to better than Umni?
- It depends on your use case. tawk.to is free live chat, ticketing, and crm in one shared inbox, while Umni is no-code ai chatbot builder for website customer communication. See the comparison above for which fits your team.
- What's the price difference between tawk.to and Umni?
- tawk.to is free. Umni doesn't publish its pricing.
- Can I migrate from tawk.to to Umni?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.