Head-to-head
tawk.to vs UIB
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
At a glance
| tawk.to | UIB | |
|---|---|---|
| Tagline | Free live chat, ticketing, and CRM in one shared inbox | Omnichannel messaging APIs and AI agents for customer conversations |
| Pricing model | Free | Paid |
| Starts at | Free | $79/mo |
| Founded | — | — |
| AI-native | ||
| Categories | CRM, Customer Data Platforms, Customer Support | SMS & Push, Automation, Customer Support |
| Vendor claimed |
Quick take
Pick tawk.to if you need free live chat, ticketing, and crm in one shared inbox. Pick UIB if you need omnichannel messaging apis and ai agents for customer conversations.
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Frequently asked
- Is tawk.to better than UIB?
- It depends on your use case. tawk.to is free live chat, ticketing, and crm in one shared inbox, while UIB is omnichannel messaging apis and ai agents for customer conversations. See the comparison above for which fits your team.
- What's the price difference between tawk.to and UIB?
- tawk.to is free. UIB starts at $79/mo.
- Can I migrate from tawk.to to UIB?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.