Head-to-head
Sera vs Zendesk
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
Sera
AI receptionist that answers calls, texts and chats 24/7 and books appointments
AIFrom $49/mo
Visit SeraAt a glance
| Sera | Zendesk | |
|---|---|---|
| Tagline | AI receptionist that answers calls, texts and chats 24/7 and books appointments | Customer service software at scale. |
| Pricing model | Paid | Paid |
| Starts at | $49/mo | $19/mo |
| Founded | — | 2007 |
| AI-native | ||
| Categories | Lead Gen & ABM, Customer Support | Customer Support |
| Vendor claimed |
Quick take
Pick Sera if you need ai receptionist that answers calls, texts and chats 24/7 and books appointments. Pick Zendesk if you need customer service software at scale.
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Frequently asked
- Is Sera better than Zendesk?
- It depends on your use case. Sera is ai receptionist that answers calls, texts and chats 24/7 and books appointments, while Zendesk is customer service software at scale. See the comparison above for which fits your team.
- What's the price difference between Sera and Zendesk?
- Sera starts at $49/mo. Zendesk starts at $19/mo.
- Can I migrate from Sera to Zendesk?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.