Head-to-head
Retently vs Zendesk
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
At a glance
| Retently | Zendesk | |
|---|---|---|
| Tagline | NPS, CSAT and CES survey software with AI feedback analysis | Customer service software at scale. |
| Pricing model | Paid | Paid |
| Starts at | $99/mo | $19/mo |
| Founded | — | 2007 |
| AI-native | ||
| Categories | Forms & Surveys, Analytics, Customer Support | Customer Support |
| Vendor claimed |
Quick take
Pick Retently if you need nps, csat and ces survey software with ai feedback analysis. Pick Zendesk if you need customer service software at scale.
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Frequently asked
- Is Retently better than Zendesk?
- It depends on your use case. Retently is nps, csat and ces survey software with ai feedback analysis, while Zendesk is customer service software at scale. See the comparison above for which fits your team.
- What's the price difference between Retently and Zendesk?
- Retently starts at $99/mo. Zendesk starts at $19/mo.
- Can I migrate from Retently to Zendesk?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.