Head-to-head
Retently vs tawk.to
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
At a glance
| Retently | tawk.to | |
|---|---|---|
| Tagline | NPS, CSAT and CES survey software with AI feedback analysis | Free live chat, ticketing, and CRM in one shared inbox |
| Pricing model | Paid | Free |
| Starts at | $99/mo | Free |
| Founded | — | — |
| AI-native | ||
| Categories | Forms & Surveys, Analytics, Customer Support | CRM, Customer Data Platforms, Customer Support |
| Vendor claimed |
Quick take
Pick Retently if you need nps, csat and ces survey software with ai feedback analysis. Pick tawk.to if you need free live chat, ticketing, and crm in one shared inbox.
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Frequently asked
- Is Retently better than tawk.to?
- It depends on your use case. Retently is nps, csat and ces survey software with ai feedback analysis, while tawk.to is free live chat, ticketing, and crm in one shared inbox. See the comparison above for which fits your team.
- What's the price difference between Retently and tawk.to?
- Retently starts at $99/mo. tawk.to starts at Free.
- Can I migrate from Retently to tawk.to?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.