Head-to-head
Microsoft Dynamics 365 vs Zoho CRM
Two leading crm tools, compared on pricing, features, and editorial fit. Updated for 2026.
Microsoft Dynamics 365
Dynamics 365 CRM and ERP for UK businesses, delivered by a Microsoft partner
Custom pricing
Visit Microsoft Dynamics 365At a glance
| Microsoft Dynamics 365 | Zoho CRM | |
|---|---|---|
| Tagline | Dynamics 365 CRM and ERP for UK businesses, delivered by a Microsoft partner | AI-powered CRM for sales, marketing, and customer operations |
| Pricing model | Custom | Freemium |
| Starts at | Custom | Free |
| Founded | — | — |
| AI-native | ||
| Categories | CRM, Automation, Customer Support | Analytics, Sales Engagement, CRM |
| Vendor claimed |
Quick take
Pick Microsoft Dynamics 365 if you need dynamics 365 crm and erp for uk businesses, delivered by a microsoft partner. Pick Zoho CRM if you need ai-powered crm for sales, marketing, and customer operations.
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Frequently asked
- Is Microsoft Dynamics 365 better than Zoho CRM?
- It depends on your use case. Microsoft Dynamics 365 is dynamics 365 crm and erp for uk businesses, delivered by a microsoft partner, while Zoho CRM is ai-powered crm for sales, marketing, and customer operations. See the comparison above for which fits your team.
- What's the price difference between Microsoft Dynamics 365 and Zoho CRM?
- Microsoft Dynamics 365 uses custom pricing. Zoho CRM is free.
- Can I migrate from Microsoft Dynamics 365 to Zoho CRM?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.