Head-to-head
Microsoft Dynamics 365 vs Zendesk
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
Microsoft Dynamics 365
Dynamics 365 CRM and ERP for UK businesses, delivered by a Microsoft partner
Custom pricing
Visit Microsoft Dynamics 365At a glance
| Microsoft Dynamics 365 | Zendesk | |
|---|---|---|
| Tagline | Dynamics 365 CRM and ERP for UK businesses, delivered by a Microsoft partner | Customer service software at scale. |
| Pricing model | Custom | Paid |
| Starts at | Custom | $19/mo |
| Founded | — | 2007 |
| AI-native | ||
| Categories | CRM, Automation, Customer Support | Customer Support |
| Vendor claimed |
Quick take
Pick Microsoft Dynamics 365 if you need dynamics 365 crm and erp for uk businesses, delivered by a microsoft partner. Pick Zendesk if you need customer service software at scale.
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Microsoft Dynamics 365 alternatives →
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Frequently asked
- Is Microsoft Dynamics 365 better than Zendesk?
- It depends on your use case. Microsoft Dynamics 365 is dynamics 365 crm and erp for uk businesses, delivered by a microsoft partner, while Zendesk is customer service software at scale. See the comparison above for which fits your team.
- What's the price difference between Microsoft Dynamics 365 and Zendesk?
- Microsoft Dynamics 365 uses custom pricing. Zendesk starts at $19/mo.
- Can I migrate from Microsoft Dynamics 365 to Zendesk?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.