Head-to-head
Microsoft Dynamics 365 vs Salesforce CRM
Two leading crm / customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
Microsoft Dynamics 365
Dynamics 365 CRM and ERP for UK businesses, delivered by a Microsoft partner
Custom pricing
Visit Microsoft Dynamics 365Salesforce CRM
AI-powered CRM for sales, service, marketing, and commerce teams
Free
Visit Salesforce CRMAt a glance
| Microsoft Dynamics 365 | Salesforce CRM | |
|---|---|---|
| Tagline | Dynamics 365 CRM and ERP for UK businesses, delivered by a Microsoft partner | AI-powered CRM for sales, service, marketing, and commerce teams |
| Pricing model | Custom | Paid |
| Starts at | Custom | Free |
| Founded | — | — |
| AI-native | ||
| Categories | CRM, Automation, Customer Support | Marketing Project Management, CRM, Customer Support |
| Vendor claimed |
Quick take
Pick Microsoft Dynamics 365 if you need dynamics 365 crm and erp for uk businesses, delivered by a microsoft partner. Pick Salesforce CRM if you need ai-powered crm for sales, service, marketing, and commerce teams.
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Microsoft Dynamics 365 alternatives →
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Frequently asked
- Is Microsoft Dynamics 365 better than Salesforce CRM?
- It depends on your use case. Microsoft Dynamics 365 is dynamics 365 crm and erp for uk businesses, delivered by a microsoft partner, while Salesforce CRM is ai-powered crm for sales, service, marketing, and commerce teams. See the comparison above for which fits your team.
- What's the price difference between Microsoft Dynamics 365 and Salesforce CRM?
- Microsoft Dynamics 365 uses custom pricing. Salesforce CRM is free.
- Can I migrate from Microsoft Dynamics 365 to Salesforce CRM?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.