Head-to-head
Loom vs Retently
Two leading forms & surveys / customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
At a glance
| Loom | Retently | |
|---|---|---|
| Tagline | Screen and video messaging for work communication | NPS, CSAT and CES survey software with AI feedback analysis |
| Pricing model | Freemium | Paid |
| Starts at | Free | $99/mo |
| Founded | — | — |
| AI-native | ||
| Categories | Forms & Surveys, Sales Engagement, Customer Support | Forms & Surveys, Analytics, Customer Support |
| Vendor claimed |
Quick take
Pick Loom if you need screen and video messaging for work communication. Pick Retently if you need nps, csat and ces survey software with ai feedback analysis.
Browse more
Loom alternatives →
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Retently alternatives →
Frequently asked
- Is Loom better than Retently?
- It depends on your use case. Loom is screen and video messaging for work communication, while Retently is nps, csat and ces survey software with ai feedback analysis. See the comparison above for which fits your team.
- What's the price difference between Loom and Retently?
- Loom starts at Free. Retently starts at $99/mo.
- Can I migrate from Loom to Retently?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.