Head-to-head
Gupshup vs tawk.to
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
Gupshup
Conversational AI platform for WhatsApp, RCS, SMS, and voice messaging
Price not listed
Visit GupshupAt a glance
| Gupshup | tawk.to | |
|---|---|---|
| Tagline | Conversational AI platform for WhatsApp, RCS, SMS, and voice messaging | Free live chat, ticketing, and CRM in one shared inbox |
| Pricing model | Freemium | Free |
| Starts at | Not listed | Free |
| Founded | — | — |
| AI-native | ||
| Categories | Lead Gen & ABM, Email Marketing, Customer Support | CRM, Customer Data Platforms, Customer Support |
| Vendor claimed |
Quick take
Pick Gupshup if you need conversational ai platform for whatsapp, rcs, sms, and voice messaging. Pick tawk.to if you need free live chat, ticketing, and crm in one shared inbox.
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Frequently asked
- Is Gupshup better than tawk.to?
- It depends on your use case. Gupshup is conversational ai platform for whatsapp, rcs, sms, and voice messaging, while tawk.to is free live chat, ticketing, and crm in one shared inbox. See the comparison above for which fits your team.
- What's the price difference between Gupshup and tawk.to?
- Gupshup doesn't publish its pricing. tawk.to is free.
- Can I migrate from Gupshup to tawk.to?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.