This compares Dialpad with Zoom Phone, with Zoom's meetings where they matter. If your company already runs on Zoom Workplace, add Zoom Phone. Calls, meetings and chat stay in one app, and the bundles that pair phone with meetings are good value. Pick Dialpad if calling is the priority and you want AI transcripts and summaries on the entry plan, or if you may grow into a sales dialer or contact center from the same vendor.
Pick Dialpad if
- Phone calls matter more to your team than video meetings.
- You want real-time transcripts and call summaries on the entry plan.
- Sales or support teams may later need Dialpad's dialer or contact center products.
- You're not tied to Zoom for meetings.
Pick Zoom if
- Your company already uses Zoom Workplace for meetings.
- You want one app, and one bill, for meetings, chat and phone.
- You want unlimited calling across the US and Canada at a flat per-user rate.
- Staff already know the Zoom client and you'd rather not train them on another.
How they differ
Pricing. As of November 2026, Dialpad Connect Standard is $15 per user per month billed annually, or $27 monthly. Pro, which adds CRM integrations and 24/7 support, is $25 annually or $35 monthly. There's a 14-day free trial. Dialpad Sell starts at $39 and Dialpad Support, its contact center, at $89 per user per month billed annually. Zoom Phone US & CA Unlimited is $16 per user per month billed annually, or $18 monthly, added to Zoom Workplace Basic. Pro Plus, which bundles Workplace Pro meetings with phone, is $20.50 per user per month billed annually, or $24 monthly. Business Plus is $24.50 annually or $29 monthly.
Core strength. Dialpad is a phone-first platform with its own AI built in, and its calling, sales and contact center products share one system. Zoom's strength is the bundle. Meetings, chat and phone share one client, so a call can turn into a video meeting without switching tools.
Where each falls short. Dialpad is built around the phone. Meetings are included, but if your company already standardizes on another video tool, you may end up paying for both. Zoom Phone makes most sense inside Zoom Workplace. Its regional and global calling plans take more effort to compare, and some aren't priced on its site.
Value check. For a team that needs both meetings and phone, Zoom Pro Plus at $20.50 annually covers both. Dialpad Connect Standard at $15 covers calling and its own meetings, so it's cheaper if Dialpad's meetings are enough for you.
| Dialpad Connect Standard | Zoom Pro Plus | |
|---|---|---|
| Annual price | $15/user/mo | $20.50/user/mo |
| Monthly price | $27/user/mo | $24/user/mo |
| Includes | Calling, messaging, meetings, AI summaries | Workplace Pro meetings plus phone |
| Free option | 14-day trial | Free Workplace Basic for meetings |