Head-to-head
Cody vs Loom
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
At a glance
| Cody | Loom | |
|---|---|---|
| Tagline | AI agents that answer from your knowledge and convert website visitors | Screen and video messaging for work communication |
| Pricing model | Paid | Freemium |
| Starts at | $29/mo | Free |
| Founded | — | — |
| AI-native | ||
| Categories | Lead Gen & ABM, CRO & Testing, Customer Support | Forms & Surveys, Sales Engagement, Customer Support |
| Vendor claimed |
Quick take
Pick Cody if you need ai agents that answer from your knowledge and convert website visitors. Pick Loom if you need screen and video messaging for work communication.
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Frequently asked
- Is Cody better than Loom?
- It depends on your use case. Cody is ai agents that answer from your knowledge and convert website visitors, while Loom is screen and video messaging for work communication. See the comparison above for which fits your team.
- What's the price difference between Cody and Loom?
- Cody starts at $29/mo. Loom is free.
- Can I migrate from Cody to Loom?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.