Head-to-head
Chatwoot vs Loom
Two leading customer support tools, compared on pricing, features, and editorial fit. Updated for 2026.
Chatwoot
Open-source customer support platform with live chat, email, WhatsApp, and AI agent
From $19/mo
Visit ChatwootAt a glance
| Chatwoot | Loom | |
|---|---|---|
| Tagline | Open-source customer support platform with live chat, email, WhatsApp, and AI agent | Screen and video messaging for work communication |
| Pricing model | Freemium | Freemium |
| Starts at | $19/mo | Free |
| Founded | — | — |
| AI-native | ||
| Categories | AI Writing & Content, Customer Support | Forms & Surveys, Sales Engagement, Customer Support |
| Vendor claimed |
Quick take
Pick Chatwoot if you need open-source customer support platform with live chat, email, whatsapp, and ai agent. Pick Loom if you need screen and video messaging for work communication.
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Frequently asked
- Is Chatwoot better than Loom?
- It depends on your use case. Chatwoot is open-source customer support platform with live chat, email, whatsapp, and ai agent, while Loom is screen and video messaging for work communication. See the comparison above for which fits your team.
- What's the price difference between Chatwoot and Loom?
- Chatwoot starts at $19/mo. Loom starts at Free.
- Can I migrate from Chatwoot to Loom?
- Most tools in this category support data import via CSV. For complex migrations, both vendors offer onboarding assistance on higher-tier plans.