Aircall vs Dialpad

If your team lives in a CRM or help desk and needs calls logged there automatically, pick Aircall. It's a phone system built for sales and support teams, and its integrations are the main draw. If you want a lower per-user price for company-wide calling, or separate products for contact center and outbound sales, pick Dialpad. Its entry plan costs half of Aircall's, with no seat minimum on the pricing page.

Pick Aircall if

• Your reps and agents work in a CRM or help desk and calls need to sync there.
• You're setting up a phone team of three or more people.
• You want calls, SMS and a shared inbox for customer conversations in one tool.
• You want an AI voice agent to answer calls, sold as a separate pay-per-minute product.

Pick Dialpad if

• You need business phone lines for the whole company, not only a sales or support team.
• You want to start small, with a 14-day free trial of its calling product.
• You want separate plans for contact center agents and outbound sales reps.
• You want business calling, a sales dialer and AI agents from one vendor.

How they differ

Pricing. As of November 2026, Aircall Essentials is $30 per license per month and Professional is $50, both on annual billing. Aircall says annual billing saves 25%, so monthly billing costs more, and both plans require at least 3 licenses. Aircall's standalone AI Voice Agents start at $99 a month. Dialpad Connect, its business phone product, is $15 per user per month on Standard and $25 on Pro, with a 14-day free trial. Dialpad Sell starts at $39 and Dialpad Support, its contact center, at $89 per user per month. Dialpad says annual plans are discounted from its regular pricing.

Core strength. Aircall is built around the call workflow of sales and support teams: routing, call logging and integrations with the CRM and help desk tools those teams already use. Dialpad covers more ground, with company calling, contact center and sales dialer products sharing one platform and its own AI built in.

Where each falls short. Aircall's 3-license minimum and higher entry price make it a poor fit for a solo founder or tiny team. Dialpad's product range takes more effort to compare, and its contact center plans are where the price climbs.