Customer Support · For Ecommerce
Best customer support for ecommerce in 2026
Our top customer support picks for ecommerce, narrowed from the full directory. Built for ecommerce — Shopify, Woo, BigCommerce.
Zendesk
Customer service software at scale.
tawk.to
Free live chat, ticketing, and CRM in one shared inbox
Tidio
AI customer service and live chat that tracks revenue from conversations
Smartsupp
Live chat, chatbots, and AI agent for websites and messaging channels
Chaport
Customer messaging software with live chat, chatbots, and a knowledge base
Channel Talk
AI customer conversations, analytics, and team collaboration in one platform
Feedback Company
Customer, product, and employee feedback and review collection platform
Chatbase
AI agents for customer support, sales, and product guidance
respond.io
Team inbox and AI agents for customer chats across WhatsApp, Instagram, and Facebook
Chatfuel
AI agent that replies, qualifies, and books on WhatsApp, Instagram, and Facebook
Olark
AI website agent that answers visitors, qualifies leads, and hands off to humans
ChatBot
AI chatbot and help desk for website, messaging, and ecommerce customer service
Gorgias
AI customer support helpdesk and conversational AI for ecommerce brands
JivoChat
Live chat, messengers, and AI agent for customer support and sales
Retently
NPS, CSAT and CES survey software with AI feedback analysis
REVE Chat
AI-powered omnichannel customer service and engagement software
Chatra
Live chat, chatbots, and multichannel messaging for websites
HelpCrunch
Live chat, chatbot, knowledge base, and email marketing in one customer communication platform
Kommunicate
AI customer support agents with human handoff across chat, email, WhatsApp, and voice
onWebChat
AI chatbot and live chat for websites, with human handoff
Support Board
Live chat and AI chatbot for WordPress, PHP, and cloud
Spur
Multi-channel AI agent for marketing and customer support
Zipchat
AI agent for ecommerce chat, WhatsApp, social DMs and email
iAdvize
AI shopping assistant that answers questions and recommends products on e-commerce sites
Superchat
AI-powered messaging platform for WhatsApp, Instagram, email and phone