Customer Support · For B2C
Best customer support for b2c in 2026
Our top customer support picks for b2c, narrowed from the full directory. Built for B2C — direct-to-consumer brands.
Zendesk
Customer service software at scale.
Salesforce Digital Customer Engagement Platform
Live chat, messaging, and omnichannel routing for customer service teams
Tidio
AI customer service and live chat that tracks revenue from conversations
Smartsupp
Live chat, chatbots, and AI agent for websites and messaging channels
Nextiva
AI-powered customer experience and business communications platform
Feedback Company
Customer, product, and employee feedback and review collection platform
Chatbase
AI agents for customer support, sales, and product guidance
respond.io
Team inbox and AI agents for customer chats across WhatsApp, Instagram, and Facebook
Chatfuel
AI agent that replies, qualifies, and books on WhatsApp, Instagram, and Facebook
Retell AI
AI voice agents that answer, qualify, and book phone calls
Gorgias
AI customer support helpdesk and conversational AI for ecommerce brands
Passion.io
Branded customer app with courses, communities, and AI coaching
Yellow.ai
Enterprise agentic AI platform for customer and employee experience automation
Retently
NPS, CSAT and CES survey software with AI feedback analysis
Comm100
AI-powered omnichannel customer service and live chat platform
REVE Chat
AI-powered omnichannel customer service and engagement software
Chatra
Live chat, chatbots, and multichannel messaging for websites
Pure Chat
Live chat software to add to your website in minutes
Wonderchat
AI customer service agents with a built-in helpdesk and unlimited seats
Spur
Multi-channel AI agent for marketing and customer support
Click4Assistance
UK live chat software, chatbots and AI agents for business websites
Zipchat
AI agent for ecommerce chat, WhatsApp, social DMs and email
iAdvize
AI shopping assistant that answers questions and recommends products on e-commerce sites
Callbell
Shared inbox for WhatsApp, Instagram, Messenger and live chat
Flow XO
No-code AI chatbot builder for lead capture and customer support